Return & Refund Policy

Last Updated: September 28, 2026

Thank you for shopping at Cozy Counter. We want our return and refund process to be clear and transparent.

Cozy Counter is operated by DCHSTORE LLC.

14-Day Return Policy

We accept eligible return requests made within 14 days after the customer receives the order.

To be eligible for a return, the item must generally be:

• In the same condition in which it was received

• Unused or unworn, where applicable

• In its original packaging, where applicable

• Accompanied by proof of purchase or the order number

To request a return, contact us at:

Primary Email: support@cozycounter.shop
Alternative Email: cozycounter207@gmail.com

Please include your order number, the item you would like to return, and the reason for your return.

Return Authorization

Please contact us before sending any item back.

If your return request is approved, we will provide return instructions and the applicable return address.

Items returned without first contacting us may not be accepted or may experience processing delays.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, contact us as soon as possible at

Primary Email: support@cozycounter.shop
Alternative Email: cozycounter207@gmail.com

Please provide:

• Your order number

• A description of the problem

• Photos or other relevant evidence, where appropriate

We will review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other applicable reasons.

Any product-specific return restrictions will be communicated where applicable.

If you are unsure whether an item is eligible for return, please contact us before initiating the return.

Return Shipping Costs

For returns resulting from a damaged, defective, or incorrect item supplied to the customer, Cozy Counter will be responsible for the applicable return shipping costs when the return is approved.

For returns made for other reasons, such as a change of mind, the customer is responsible for applicable return shipping costs unless otherwise stated or required by applicable law.

Refunds

After we receive and inspect an approved returned item, we will notify you of the status of your refund.

If the refund is approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from our error, a defective or damaged product, or otherwise required by applicable law.

Exchanges

If you would like to exchange an eligible product, please contact Primary Email: support@cozycounter.shop   , Alternative Email: cozycounter207@gmail.com within the 14-day return period.

Exchange availability may depend on product availability.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at

Primary Email: support@cozycounter.shop
Alternative Email: cozycounter207@gmail.com

We will make reasonable efforts to cancel the order if it has not yet been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Contact Us

For questions regarding returns, refunds, damaged products, or an existing order, please contact:

Cozy Counter
Operated by DCHSTORE LLC

Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Primary Email: support@cozycounter.shop
Alternative Email: cozycounter207@gmail.com
Phone: +1 307-500-7601
Website: cozycounter.shop