Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping at Cozy Counter. This Shipping Policy explains our order processing times, shipping options, estimated delivery times, and shipping charges.

Cozy Counter is operated by DCHSTORE LLC.

Order Processing Time

Orders are typically processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Order processing time is separate from the estimated shipping/transit time shown below.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Within the United States

We currently offer the following shipping options for orders delivered within the United States:

Standard Shipping — FREE

Shipping Fee: Free
Estimated Transit Time: 5–8 business days
Processing Time: 1–3 business days

The estimated total time from order placement to delivery is approximately 6–11 business days, depending on processing time, carrier operations, destination, and other circumstances.

Expedited Shipping — $5.99

Shipping Fee: $5.99
Estimated Transit Time: 3–5 business days
Processing Time: 1–3 business days

The estimated total time from order placement to delivery is approximately 4–8 business days.

Shipping to Vietnam

We also ship eligible orders to Vietnam.

Shipping Fee: $15.99
Estimated Transit Time: 10–15 business days
Processing Time: 1–3 business days

The estimated total time from order placement to delivery is approximately 11–18 business days.

International orders may be subject to customs processing or other circumstances outside our direct control that could affect the final delivery date.

Shipping Charges

Applicable shipping charges are displayed during checkout before the customer completes the purchase.

Customers will have an opportunity to review the available shipping option and applicable shipping charge before submitting the order.

Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking information after the order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Delivery Estimates

All delivery times provided in this policy are estimates and are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, customs processing, incorrect delivery information, or other circumstances outside our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@cozycounter.shop , cozycounter207@gmail.com

.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Lost, Delayed, or Damaged Shipments

If your tracking information shows an unusual delay, your package appears to be lost, or your order arrives damaged, please contact us at support@cozycounter.shop , cozycounter207@gmail.com with your order number and relevant information.

We will review the situation and assist you with the appropriate next steps.

Contact Us

If you have questions about shipping or an existing order, please contact:

Cozy Counter
Operated by DCHSTORE LLC

Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@cozycounter.shop , cozycounter207@gmail.com
Phone: +1 307-500-7601
Website: cozycounter.shop